Refund policy

15-day returns

Tell us within 15 calendar days if you change your mind. The period starts on the day after you receive the goods. If items from one order arrive separately, it starts on the day after you receive the last item. If the last day is a non-working day, the deadline moves to the next working day.

This extends the standard 14-day statutory withdrawal period. You do not need to give a reason.

How to notify us

View your order options: sign in with the email used for your order, open the order and follow the available cancellation or return instructions shown there.

To withdraw by email, send a clear statement of your decision to withdraw to hello@dinomdanom.com, with enough information to identify your order and the goods concerned. An account is not required to notify us by email. Phone: +40 759 930 043.

We review requests before arranging a return label. This administrative review does not make your statutory withdrawal dependent on our approval or extend the deadline for sending the goods back.

Sending goods back

Return goods within 14 days after notifying us. You pay direct return postage for change-of-mind returns. Pack safely and retain proof of dispatch. You may inspect goods as you would in a shop; handling beyond that can result in a justified deduction for lost value.

Return address: KETOPA S.R.L., Strada Kossuth Lajos nr. 20, Baraolt, Covasna, Romania.

Refunds

For full withdrawal we refund payments received, including standard outbound delivery and the Cash on Delivery administration fee. Delivery upgrades above our standard service are excluded. Refunds are due within 14 days of notification; we may wait for the goods or proof of return, whichever comes first. We use the original payment method unless you agree otherwise, without a refund fee. For Cash on Delivery, we will agree a suitable refund method with you.

Faulty or incorrect goods

Contact us to arrange the appropriate legal remedy. The change-of-mind deadline and buyer-paid return postage do not restrict your rights concerning faulty or incorrect goods.

Optional withdrawal notice

To KETOPA S.R.L. at the address or email above: I hereby withdraw from my contract for the following goods: [goods]. Order reference: [reference]. Ordered on / received on: [dates]. Consumer name and address: [details]. Date: [date]. Signature only if submitted on paper.